Customer Experience Solutions

Built atop the industry-leading JSR-283-compliant Content Repository of the ADEP Experience Services, the Web Experience Management solution (WEM) provides a complete suite of applications enabling organizations to optimize online communication.

This documentation includes information on administering, using and developing with WEM 5.4.

• Authoring Websites in WCM
• Working with Digital Assets in DAM
• Administering WEM
• Developing on WEM
• Testing WEM Projects
• Managing WEM Projects

• Web Content Management
• Integration with SiteCatalyst
• LDAP w/SSO
• CIFS Support

• WEM Social Collaboration
• WEM as a Portal
• WEM in Portal
• Targeting (Test&Target)
• ContentBus (Virtual Repository)

• Mobile
• Marketing Campaign Management
• Multi-Site Manager
• Active Clustering

The Correspondence Management Solution centralizes and manages the creation, assembly and delivery of secure, personalized and interactive correspondences. It enables you to quickly assemble correspondence from both pre-approved and custom-authored content in a streamlined process from creation to archival.

• Get started with the Solution Guide
• View the Release Notes

• Installation and configuration overview
• System requirements
• Installation instructions
• Configuring and deploying the solution
• Post deployment activities
• Manually configuring data sources

• Introducing the solution
• The benefits
• Understanding the components
• Analyzing your correspondence
• Understanding the solution scenarios

• Using the Correspondence Management solution
• Walking through the solution template
  • Creating correspondence
  • Modifying the properties for content fields
• Using the Correspondence Management tools
  • Creating, editing, and viewing assets
  • Using the Managed Assets editors
  • Administering the solution

• Creating categories and subcategories
• Creating layouts and fragment layouts
• Creating text and images
• Creating conditions and lists
• Creating letter templates
• Creating a correspondence using the user interface
• Moving assets from one system to another
• Viewing dependencies and generating a relationship report

• Introducing the development environment
• Configuring users and groups
• Setting up your development environment
• Customizing your solution
• Integrating with your environment
• The Building Blocks
  • Asset Composer
  • Data Dictionary
  • Expression Manager
• Additional reference material
  • API Reference (JavaDocs)
  • ActionScript Reference (ASDocs)
  • Error Code Reference

Interactive Statements are a new way of providing monthly statements and other information-rich documents to customers. The Interactive Statements Solution Accelerator enables development of an Interactive Statement solution.

• Get started with the Solution Guide
• View the Release Notes

• Installation and configuration overview
• System requirements
• Installation instructions
• Configuring and deploying the solution
• Post deployment activities
• Troubleshooting
• Manually configuring data sources

• Introducing the solution
• The benefits
• Understanding the components
• The implementation methodology
• Understanding the solution scenarios

• What's in the solution template
  • The Finance Corporation sample
    • Flex project
    • Portal sample
    • Assets
  • Designer-based interactive statement project
  • Sample application and sample processes
• Walkthrough
  • The Finance Corporation web portal
  • The design experience in Flash Builder
  • The Designer-based interactive statement
  • The sample processes

• Sourcing data
• Flash Builder templates
  • Designing interactive statement templates for Flash Builder
  • Building a template using Flash Builder
• Designer templates
  • Designing interactive statement templates for Designer
  • Building a template using Designer
• Advertising strategy
  • Designing the advertising strategy
  • Implementing the advertising strategy
• Generating the interactive statement
• Delivering the interactive statement
  • On-demand
  • Via email
• Adding an envelope
• Securing an interactive statement
• Defining and communicating an enrollment procedure
• Defining communications between the interactive statement & server

• The Building Blocks
  • Batch Processor
  • Personalization Manager
• Additional reference material
  • Asset Placement Plug-in for Flash Builder
  • API Reference (JavaDocs)
  • ActionScript Reference (ASDocs)
  • Error Code Reference

The Integrated Content Review solution enables enterprises to streamline the planning, creation, review, approval, and archiving of assets used in digital marketing campaigns. The solution includes a solution interface and the Adobe Creative Suite Task List Extension for Integrated Content Review.

• Get started with the Solution Guide
• View the Release Notes

• Installation and configuration overview
• System requirements
• Installation instructions
• Configuring and deploying the solution
• Post deployment activities
• Manually configuring data sources

• Introducing the solution
• The benefits
• Business issues addressed
• Understanding the components
• The implementation methodology
• Concepts and technologyies
• Understanding the solution scenarios

• System requirements
• Prerequisites
• Getting started
• Solution interface views
• Schedules and stages
• Building a campaign
• Creating a project
• Adding an asset
• Creating and submitting an aset for review
• Reviewing assets
• Managing campaigns, projects and assets
• Known issues and workarounds

• Project team planning
• Setting up prerequisites
• Creating scedules
• Creating a campaign
• Managing the campaign
• Managing the assigned project
• Creating the assigned assets
• Reviewing and approving the assets
• Approving, publishing, and archiving the campaign

• Introducing the development environment
• Understanding the solution interface customizations
• Setting up your development environment
• Customizing your solution
  • Customizing skin, style, and interface
  • Customizing search
  • Customizing task review and approval process
  • Extending ICR entities
  • Creating pre and post-stage hooks
  • Creating an OSGi event listener to perform custom tasks
  • Customizing project entity validations
• Attributes to edit FML files
• The Building Blocks
  • Project Management
  • Review, Commenting, and Approval
• Additional reference material
  • API Reference (JavaDocs)
  • ActionScript Reference (ASDocs)
  • Error Code Reference